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salesecommerceOdoo13.0
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Marcus

I have Odoo 13 instance with eCommerce module.

I was recently told that the system isn't working properly and when salesperson creates an order via the website and then tries to edit the customer (replaces himself with actual customer) then Odoo automatically will revert the change even if it saved correctly.

In the end in the chatter there are usually two messages immediately one after another:




Sometimes it could also happen when second salesperson changes customer and then original salesperson comes back to view the order and then odoo decides to update customer. Even when order was already confirmed and there is no way of changing customer by hand. What the heck is happening?

I was not able to replicate it by myself but I clearly seein order history that something went wrong.

How to track down this bug?


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Ermin Trevisan
Beste antwoord

IMHO this is not a bug. The proper workflow for sales people is to create sales orders in the backoffice (sales app) and not in the webshop. If you really want to use the webshop for creating sales orders, you should make sure that your sales persons are not logged in (using a private browser window) or are logged in as the corresponding customer (portal user).

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Marcus
Auteur

IMHO it is a bug. If Odoo allows saving the order with different customer and then without notice replaces it immediately after or even worse - when someone only view the order - it is really bad. Odoo should either forbid from changing customer or do not touch it after it was changed.

Ermin Trevisan

You are free to file an issue on Github, preferably with a step by step description (screenshots) of the workflow you are using.

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Yassine
Beste antwoord

Thank you.

You are correct; it has worked for me. I removed my name as a salesperson for an ecommerce order, and it has worked.

Thanks



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Mike Cordero
Beste antwoord

Hi Marcus, did you ever find an answer for this issue. I've got the same situation (also Odoo 13) with random web sales order clients changing on posted orders. (sorry for posting this comment as an answer, couldn't figure out how to gain karma points)


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