VoIP-Dienste in Odoo mit OnSIP verwenden

Wichtig

OnSIP VoIP services are only available in the United States (US). OnSIP VoIP services are widely available in the lower-48, contiguous United States. In Alaska or Hawaii, charges for service can be higher.

Additionally, a US billing address, and US credit card are required to use the service.

Before setting up an account with OnSIP, the business will need to make sure the business telephone numbers are portable to OnSIP.

OnSIP makes every attempt to work with all telephone service providers. However, certain local or regional guidelines may preclude the company’s current provider from releasing the number.

Einführung

Odoo VoIP can be set up to work together with OnSIP (Odoo Landing Page). OnSIP is a VoIP provider. An account is needed with OnSIP in order to use this service.

Before setting up an account with OnSIP, make sure the company’s home area, and the areas that will be called, are covered by OnSIP services.

After opening an OnSIP account, follow the configuration procedure below to configure it on an Odoo database.

Konfiguration

To configure the Odoo database to connect to OnSIP services, first navigate to the Apps application from the main Odoo dashboard. Then, remove the default Apps filter from the Search… bar, and search for OnSIP.

Next, activate the VOIP OnSIP module.

Ansicht der OnSIP-App in den Suchergebnissen der App.

Odoo-VoIP-Einstellungen

After installing the VOIP OnSIP module, go to the Settings app, scroll down to the Integrations section, and locate the VoIP fields. Then, proceed to fill in those three fields with the following information:

  • OnSIP Domain: the domain that was assigned when creating an account on OnSIP.

  • WebSocket: wss://edge.sip.onsip.com

  • VoIP Environment: Production

VoIP configuration settings in Odoo Settings app.

Tipp

To access the OnSIP domain, navigate to OnSIP and log in. Then, click the Administrators link in the top-right of the page.

Next, in the left menu, click Users, and then select any user. By default, the selected user opens on the User Info tab.

Click on the Phone Settings tab to reveal OnSIP configuration credentials (first column).

Domain setting revealed (highlighted) on administrative panel of OnSIP management console.

Odoo-Benutzereinstellungen

Next, the user needs to be set up in Odoo. Every user associated with an OnSIP user must also be configured in the Odoo user’s settings/preferences.

To do that, navigate to Settings app ‣ Manage Users ‣ Select the User.

On the user form, click Edit to configure the user’s OnSIP account. Then, click the Preferences tab, and scroll to the VoIP Configuration section.

In this section, fill in the fields with OnSIP credentials.

Fill in the following fields with the associated credentials listed below:

  • Voip Username = OnSIP Username

  • OnSIP Auth Username = OnSIP Auth Username

  • VoIP Secret = OnSIP SIP Password

Tipp

The OnSIP extension can be found in the User banner line above the tabs.

When these steps are complete, navigate away from the user form in Odoo to save the configurations.

Once saved, Odoo users can make phone calls by clicking the ☎️ (phone) icon in the top-right corner of Odoo.

Siehe auch

Additional setup and troubleshooting steps can be found on OnSIP’s knowledge base.

Eingehende Anrufe

Die Odoo-Datenbank empfängt auch eingehende Anrufe, die Pop-up-Fenster in Odoo anzeigen. Wenn diese Anruf-Popup-Fenster erscheinen, klicken Sie auf das grüne Symbol 📞 (Telefon), um den Anruf anzunehmen.

To ignore the call, click the red 📞 (phone) icon.

Eingehende Anrufe im Odoo-VoIP-Widget.

Siehe auch

VoIP actions

Fehlerbehebung

Fehlende Parameter

If a Missing Parameters message appears in the Odoo widget, make sure to refresh the Odoo browser window (or tab), and try again.

Missing parameter message in the Odoo VoIP widget.

Falsche Nummer

If an Incorrect Number message appears in the Odoo widget, make sure to use the international format for the number. This means leading with the international country code.

Eine Ländervorwahl ist ein Code, der den Zugang zum Telefonsystem des gewünschten Landes ermöglicht. Die Ländervorwahl wird zuerst gewählt, vor der Zielnummer. Jedes Land der Welt hat seine eigene spezifische Ländervorwahl.

For example, 16505555555 (where 1 is the international prefix for the United States).

Incorrect number message populated in the Odoo VoIP widget.

Siehe auch

Eine Liste mit umfassenden Ländervorwahlen finden Sie unter: https://countrycode.org.

OnSIP auf Mobiltelefon

Um Telefonanrufe zu tätigen und zu empfangen, wenn der Benutzer nicht vor seinem Computer sitzt, kann er parallel zu Odoo VoIP eine Softphone-App auf dem Mobiltelefon verwenden.

Dies ist nützlich für Anrufe von unterwegs, aber auch um sicherzustellen, dass Sie eingehende Anrufe hören. Jedes SIP-Softphone funktioniert.

Siehe auch