Hi, we're facing an intermittent issue in our production envionment where longpolling/im_status seems to be timing out for users. We've been unable to replicate this error in any of our other environments. We're on v15 and have our number of workers set to 17. Has anyone else faced a similar issue?
Below is a stack track from the google chrome console
web.assets_backend.min.js:606 POST longpolling/im_status 500 (Internal Server Error)
(anonymous) @ web.assets_backend.min.js:606
jsonrpc @ web.assets_backend.min.js:599
rpc @ web.assets_backend.min.js:609
(anonymous) @ web.assets_backend.min.js:3358
legacyEnv.session.rpc @ web.assets_backend.min.js:3357
rpc @ web.assets_common.min.js:5104
_fetchImStatus @ web.assets_backend.min.js:8674
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
startLoopFetchImStatus @ web.assets_backend.min.js:8647
await in startLoopFetchImStatus (async)
start @ web.assets_backend.min.js:8475
await in start (async)
(anonymous) @ web.assets_backend.min.js:21830
(anonymous) @ web.assets_backend.min.js:8583
async @ web.assets_backend.min.js:8583
start @ web.assets_backend.min.js:21830
start (patch mail_bot/static/src/models/messaging_initializer/messaging_initializer.js) @ web.assets_common.min.js:5043
(anonymous) @ web.assets_backend.min.js:8447
(anonymous) @ web.assets_backend.min.js:8583
async @ web.assets_backend.min.js:8583
start @ web.assets_backend.min.js:8447
start @ web.assets_backend.min.js:7404
await in start (async)
start @ web.assets_backend.min.js:9525
prototype. @ web.assets_common.min.js:4726
_deployServices @ web.assets_common.min.js:4666
(anonymous) @ web.assets_common.min.js:4668
add @ web.assets_common.min.js:4893
(anonymous) @ web.assets_backend_prod_only.min.js:14
(anonymous) @ web.assets_common.min.js:93
processJob @ web.assets_common.min.js:93
odoo.processJobs @ web.assets_common.min.js:101
odoo.define @ web.assets_common.min.js:79
(anonymous) @ web.assets_backend_prod_only.min.js:14
web.assets_backend.min.js:602 Uncaught (in promise) Error: server responded with invalid JSON response (HTTP500): Internal Server Error
at XMLHttpRequest. (web.assets_backend.min.js:602:69)
(anonymous) @ web.assets_backend.min.js:602
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
(anonymous) @ web.assets_backend.min.js:8675
setTimeout (async)
_loopFetchImStatus @ web.assets_backend.min.js:8675
startLoopFetchImStatus @ web.assets_backend.min.js:8647
await in startLoopFetchImStatus (async)
start @ web.assets_backend.min.js:8475
await in start (async)
(anonymous) @ web.assets_backend.min.js:21830
(anonymous) @ web.assets_backend.min.js:8583
async @ web.assets_backend.min.js:8583
start @ web.assets_backend.min.js:21830
start (patch mail_bot/static/src/models/messaging_initializer/messaging_initializer.js) @ web.assets_common.min.js:5043
(anonymous) @ web.assets_backend.min.js:8447
(anonymous) @ web.assets_backend.min.js:8583
async @ web.assets_backend.min.js:8583
start @ web.assets_backend.min.js:8447
start @ web.assets_backend.min.js:7404
await in start (async)
start @ web.assets_backend.min.js:9525
prototype. @ web.assets_common.min.js:4726
_deployServices @ web.assets_common.min.js:4666
(anonymous) @ web.assets_common.min.js:4668
add @ web.assets_common.min.js:4893
(anonymous) @ web.assets_backend_prod_only.min.js:14
(anonymous) @ web.assets_common.min.js:93
processJob @ web.assets_common.min.js:93
odoo.processJobs @ web.assets_common.min.js:101
odoo.define @ web.assets_common.min.js:79
(anonymous) @ web.assets_backend_prod_only.min.js:14
did you find a solution?