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odoo accounting v14 pos v15
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Sai Praveen

Hi Community,

I'm using Odoo Online (SaaS), and I encountered an issue when trying to send an invoice by email. After clicking the "Send" button on the invoice, I get the following error:

"There is no template that applies to this move type."

I'm not sure what's causing this. I'm using the standard invoicing flow, and the invoice has already been posted.

Has anyone experienced this? How can I fix or configure the correct email template for sending customer invoices?

Thanks in advance!

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Abdallah Mahmoud
Best Answer

Hi @Sai Praveen,

This error appears because Odoo cannot find an email template that applies to the move type of your invoice, which is usually out_invoice (Customer Invoice).

How to fix it in Odoo Online (SaaS):

  1. Go to: 

    Settings > Activate Developer Mode > Technical > Email > Templates
  2. Look for a template named: 

    Invoice: Send by email
  3. Check that the template has:
    • Applies to = Journal Entry
    • A domain filter such as: 

      [('move_type', '=', 'out_invoice')]
  4. If the template is missing or inactive:
    • Activate an existing one or duplicate another.
    • Make sure the domain applies to customer invoices.

If you cannot edit templates (Odoo Online limitation):

Since you're using Odoo Online (SaaS), you might not be able to change templates directly. In that case:

  • Use the "Share" or "Print & Send by Email" options as a workaround.

Additional note:

This issue can happen when:

  • The default email template was deleted or changed
  • A migrated database didn't include proper email template bindings

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Sai Praveen
Avtor Best Answer

Thanks it's worked

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