Good day,
We are using Odoo Online V13.
Right now, when we interact with customers on any model (lead / task / etc.) and send a message - all followers receive an individual email.
We have now been requested by some of our clients that this is inconvenient for them, because they don't know who received the email. The issue actually came in on confidentiality - if confidential information is exchanged on email, the customer needs to know who is part of the conversation, which by getting their 'individual' emails, is not possible.
Is there a way to configure Odoo to send a single email with all the followers in the to or cc field so that the receiver can see who received the email, or what is the best way to handle this?
I did log a call with Odoo's support desk, but am yet to receive feedback from them.
Regards,
Rayno
Hi Rayno,
Did you found any solution for this?
I agree this is important for Odoo to support. I'll call it "multiple recipient emails."
In templates you can list multiple email addresses separated by commas, and in the email composition window you can select multiple partners, and it looks like most email clients and gives the impression that all the recipients will see the same email. Unfortunately everyone gets their own email.
There are two obvious down sides:
- It's hard to know who else received the same email (a way to help below, but still a workaround)
- There's no way to Reply All
I would appreciate if this would get an answer from Odoo. I will mention that I see this behaviour on my different client DBs that are all running on Odoo.sh. I don't know if this is a behavior of the Odoo mail server that needs to be corrected?
I did add the following code in the body of the email template, just to help people know who else the email had been sent to.
Hey Geoff, I really like your workaround. Do you know of a way to implement this so that all emails that are sent from Odoo, by default includes this "workaround" or can it only be done on custom email templates that staff need to choose?