Skip ke Konten
Pertanyaan ini telah diberikan tanda
emailhelpdeskv17
1 Balas
1510 Tampilan
Avatar
ITnavigator GmbH

Hello,

we want to start to use Odoo Helpdesk. We use the ticket creation by email. E-Mail Fetcher is working fine. 

But I don't know how I can automatic assign a ticket to the right customer. The customer is created as contact include the sender email address.

The customer field is filled in with the email display name.

Any ideas?

Many thanks in advanced

Oliver

Avatar
Buang
Avatar
Jaideep
Jawaban Terbai

It seems the customers' email ids you already have in your existing contacts don't match the email ID of sender creating the ticket. Hence it is creating them as a new contact.
Hope I understood your question.

Avatar
Buang
Post Terkait Replies Tampilan Aktivitas
Disable emails to customers.
email v17
Avatar
Avatar
2
Feb 24
4581
Reply to Followers in ONE email instead of SEPARATE and identical mails
email helpdesk loop cc v17
Avatar
Avatar
2
Apr 25
1479
How to separate mail campaign and mail contact on email marketing module for multi company schema ?
email emailmarketing v17
Avatar
0
Jan 25
1052
Sending automatic emails to internal team members when the ticket move stages Diselesaikan
email helpdesk automatic_email
Avatar
Avatar
Avatar
3
Jul 24
1660
Google Workspace Email V17
email Google v17
Avatar
1
Feb 25
1675