Society for Health Extension and Development (SHED)

Overview

Society for Health Extension and Development (SHED) is a national NGO headquartered in Cox’s Bazar, Bangladesh, providing humanitarian and development services to vulnerable communities. Their work spans healthcare, nutrition, WASH, education, and refugee services across multiple regions. As SHED scaled its operations, it faced increasing challenges managing procurement, logistics, and stakeholder feedback efficiently.

Challenges Before Odoo Implementation

• ❌ Manual procurement using paper forms and Excel delayed purchase approvals.
  
• ❌ Disconnected inventory tracking led to frequent data errors and stockouts.
  
• ❌ No digital system to manage tenders or evaluate vendor performance.
  
• ❌ Beneficiary complaints and feedback were logged manually without follow-up tracking.
  
• ❌ Lack of real-time reporting made audits and donor reporting difficult.
  
  

• Be Data Solutions Ltd. implemented a robust, tailored Odoo ERP platform for SHED, covering:
• 💼 Procurement & Logistics
• • Procure-to-Pay automation (RFQ to invoice)
    
  • Supplier performance tracking and e-Tendering
    
  • Annual procurement planning and contract management
    
    

📦 Inventory & Asset Management

• • Real-time warehouse stock control
    
  • FIFO/LIFO support and automated alerts
    
  • Goods receipt, issue, and transfer tracking
    
    

📲 CFRM (Complaint, Feedback & Response Management)

• • Mobile and web-based complaint registration
    
  • Ticket triaging, escalation, and resolution
    
  • Status tracking with closure reports
    


📊 Reporting & Dashboards

• • Real-time procurement and stock analytics
    
  • Custom reports for internal and donor audits
    
  • Role-based access control and audit logs
    


Results Achieved

• • ✅ 30% faster procurement cycle through digital approvals and e-sourcing
    
  • ✅ Centralised system improved data visibility and accountability
    
  • ✅ Automated dashboards enabled real-time decision-making
    
  • ✅ Complaint resolution process improved beneficiary trust
    
  • ✅ Streamlined compliance for donor audits and internal governance
    


How Be Data Solutions Added Value

• 🔧 Mapped SHED’s unique workflows into Odoo modules
  
• 🧩 Developed custom apps (e-Tendering, CFRM, multi-stage approvals)
  
• 🧑‍🏫 Conducted user-based trainings and ongoing support
  
• 💬 Worked closely with SHED teams to ensure smooth user adoption