Issue the refund without create the Credit note

Question

Dear Team,
Am amazon seller. For me most of the case after first amazon issue the refund to the customer then after few days or weeks only i will get the product. When i receive the product we will update sales return and create the credit note.
But When i try to update the same in ODOO am not able to update the refund without issue the credit note.
Can Someone guide me how to update the refund  for the invoice without raise the credit note.

MUHAMMAD Imran · Answer

Yes negative amount is correct.. Do not worry..

If you look carefully both the journal items you can see two
different journal on it "Sale refund.." and "Bank.. " so both the
journal items are related with your customer refund .. When you validate
your customer refund "Sales refund" journal is created and when you pay
to your customer using Bank journal "Bank" journal is created..

In OpenERP Sales/Purchase journal are automatically posted but for bank and cash your accountant has to verify the

Related Posts	Replies	Views
Legacy software to Odoo 17.0 migration refund returns	0 Feb 25	1411
Odoo V.13 - Partial Refund delivery refund returns	1 Dec 19	3541
How can a user return and request for refund in Odoo 16 EE e-commerce? refund ecommerce returns odoo16features	1 Apr 24	2436
Sales Returns returns	2 Jul 23	4211
Return a return to customer returns	0 Nov 20	2668

This question has been flagged

Enjoying the discussion? Don't just read, join in!