I'm hoping someone could help me decide if Odoo is a good match for my needs, and a strategy on how I would go about configuring and deploying Odoo. Currently, I am a one-man repair shop, but expect to expand to 8 employees within 2 years. These are my wants and needs:
Customer creates a case through an online portal. Case # is assigned to this specific repair
Customer mails in item to be repaired. Able to be notified when tracking # says it will arrive
Receive item. Print a sticky label with case #, and customer name to stick on item
Through portal, customer can see progress of repair
Customer is able to purchase upgrades and other additional services
When item is repaired, customer can pay for repair through portal
Print postage to ship back to customer. Watch tracking # to make sure package arrives
Integrate with Asterisk so a customer's info pops up when they call, and easy to call them from their account
Any info and opinions greatly appreciated!