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(fyi - no question in this post)

As a professional photographer running a thriving business, I rely heavily on my website to connect with clients and showcase my work. When Odoo 18 was released, I was hopeful that the upgrade would enhance my website’s functionality. Unfortunately, the reality has been nothing short of a nightmare.

The moment I upgraded to Odoo 18, everything went haywire. My website’s entire format was changed, undoing months of hard work on design and user experience. Worse, I cannot even update my phone number in the header, leaving potential clients unable to reach me.

The frustration doesn’t end there. All the images on my website had to be reuploaded, along with their details, because the upgrade altered the format. As if this wasn’t enough, I discovered that no photographic themes are available in the portal, making it impossible for me to present my work professionally.

Adding salt to the wound, my Google Ads campaigns are running, and I’m losing money every single day because my website isn’t functioning properly. For a small business owner like me, this isn’t just an inconvenience—it’s a financial crisis.

I am at a loss for what to do next. The lack of support and the disruption caused by the Odoo 18 upgrade have left me feeling helpless. My message to Odoo: please listen to your users and provide practical solutions to these problems. Businesses like mine depend on your platform, and any failure on your part has far-reaching consequences.

For anyone considering an upgrade to Odoo 18, proceed with extreme caution. I hope my experience serves as a warning and sparks a conversation about the importance of seamless transitions and user support in the software industry.

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Odoo upgrades are pain always. I have no customizations and still it takes me days before odoo is working properly after upgrade. It should be a smooth experience, just like other saas companies.

i had a similar Problem.
in my case it was because the entire "old" filestore directory was nested inside the new filestore directory. Instead of placing the database’s storage files directly under

…/filestore/Test_live2/
they ended up under
…/filestore/Test_live2/filestore/


i fixed the Problem with:

# Change into the directory containing the misplaced 'filestore' folder

cd /var/lib/docker/volumes/odoo18_odoo-data/_data/filestore/Test_live2

# Enable globbing to include hidden files in patterns

shopt -s dotglob

# Merge all files and directories from 'filestore' into the current directory

rsync -a filestore/ .

# Disable dotglob to restore default behavior

shopt -u dotglob

# Remove the now-empty 'filestore' directory

rm -rf filestore



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Odoo support is somewhat frustrating. Today I had to keep my store without POS, I handle more than 140 products and the day has been chaos. Still no solution and my day at the store is not over yet x.x


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Odoo online does force you to first upgrade in test and also is very clear that you have to test it before doing the upgrade on production system. So, you cannot blame Odoo, if you do not follow the clear rules given.

Sometimes, the changes between versions are technically more than what can be seen on the screen.

Hope it is a good lesson for all to have test scripts ready and to not hesitate to contact Odoo, if the test upgrade does not work.

Good Luck!

Eva P.

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I totally feel the frustration... Today there was an upgrade announced in Odoo, and since then we are unable to use Odoo POS for restaurant... Our 3 coffee shops have to run without a POS! The answer from Odoo... yes it seems that there is a bug, raise a ticket! No timeline for the bug to be fixed! Completely unbelievable! 

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Author Best Answer

Hi,

Thank you for your response and for sharing your experience.

Unfortunately, I did not test the upgrade in a staging environment beforehand. I directly upgraded my live database, which I now realize might have been a mistake. The missing images seem to be related to a new file store format introduced during the upgrade. I had to reupload all the images manually, which took a lot of time and effort.

My implementation is cloud-based, not on-premise. I relied on the assumption that the upgrade process would be seamless, similar to previous experiences with Odoo. However, this time, it has caused significant issues:

  1. My website has become very slow.
  2. Customizations and configurations were disrupted.
  3. The new themes available are not suitable for photography businesses like mine.

If you have any tips or steps that helped you ensure a smooth upgrade, I’d greatly appreciate your guidance. Specifically, I’d like to know how you prepared your database and ensured the file store transition was seamless.

Thank you again for your support!

Best regards,

Ranjan Bhattacharya

[Website: www.ranjanb.com]

[Phone: 9830019666]

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The procedure normally is to test and ensure everything okay in staging and then if staging is okay, apply it in live

in your case what does odoo support says regarding this issues ?

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Hi,
Couple of days before we smoothly migrated our website: https://www.walnutit.com to 18.0 from 17.0 and things went fine without any issues.

Didn't you got chance to check the upgrade as a test first or directly upgraded the live db ? The missing images due to missing file store ? It was an on premise implementation or ?

Thanks

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