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Automatic coupon email

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shopdiscountecommercecouponodoo16features
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Anthony

Hello,

I'd like to turn off automatic coupon emails because they are the only way to assign automatic discounts to trade portal users, and i'm not giving discounts based on quantity. 

However whenever I add a contact it sends them an automatic ODOO email that looks quite janky and I need to turn that off. Let me know how I can do this, 

Odoo 16 Saas

thanks!

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Anthony
Author

anyone have any ideas? this is urgent

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Anthony
Author Best Answer

Here is what got sent to a test account when I assigned a coupon to that contact



Here is what I see


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Jaideep
Best Answer

Don’t believe any coupon email is sent on creation of new contact in standard Odoo. 

Is there any marketing automation campaign or automated action defined?

========

Updated with screenshot



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Anthony
Author

No there is not. Whenever I add a "partner" to a new generated coupon code, it send an automatic email to the contacts email.

Jaideep

Thanks for clarifying, please ignore my understanding in my answer.

I would look in these areas..

1. Communication setting - on the coupon program's communications tab, communication timing and email template can be set.

2. The specific email template you are referring to is Coupon: Coupon Information

Settings > Technical > email templates --> Coupon: Coupon Information

you could probably modify it.

Anthony
Author

Hello,

Thanks for the reply, where do I see the coupons communications tab?

Jaideep

Navigate to the loyalty program Sales > Products > Discount & Loyalty

Select the program for which coupons are being generated, you would find the communications tab adjacent to the rule and rewards tab

Anthony
Author

Oh! ok now we are getting somewhere.

The only problem is that I don't see that communications tab, is it possible there is a setting to show that?

Jaideep

Don't believe there is any setting to enable the tab. It seems already enabled for Sales Admin access.

Maybe you could check by enabling developer mode.

Jaideep

Not sure why it isn’t visible, Since you are on SaaS, would suggest to open a ticket with helpdesk.

You could also try to upgrade if you that option exists

https://www.odoo.com/help

Jaideep

On further analysis found that the communications tab is only visible when the program type is "Next Order Coupon" or 'Loyalty cards".
From your screenshot the type set is 'coupon; hence the communications tab isn't visible
Also, see that when a new coupon is generated the emails aren't sent out automatically but need to sent manually by clicking on send option from the coupon list

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