Hello Odoo Community,

I'm currently setting up Odoo to manage tickets for my IT Services company. We dispatch field service technicians based on helpdesk tickets, and I'm looking for a way to include the service address (where the work is performed) and the billing company information directly on the helpdesk tickets.

Here’s what I need help with:

1. How can I add a field for the service address on the helpdesk ticket form?
   • I would like to link this field to the customer's address or enter it manually if it's a different location from the billing address.
2. How can I display the billing company on the ticket?
   • In some cases, the billing company is different from the service location (e.g., when a contractor performs work for a client but bills a different company).
3. Is it possible to map the service address from the helpdesk ticket to the corresponding field service task when it's dispatched?
4. Can these fields also be displayed on ticket reports (PDF or emails) sent to customers?
   • I'd like the service address and billing company to be visible in any reports we print or send out.

Any advice on how to customize these forms or link the service address to the field service module would be greatly appreciated!

Thanks in advance for your help.