SpiralTech
SpiralTech is a brand of high quality dental products with offices and production in multiple countries.
Business software needs:
• Manufacturing setup, including contract manufacturing at a third-party facility (requiring transfer of inventory and generation of a PO)
• Price lists for various customer types
• Order management: quoting, invoicing and note tracking
• Supply chain management – managing stock and non-stock items, automatically procuring items when needed
• Financial reporting and bookkeeping
• Sales reports allowing tagging, sorting, trend analysis
• CRM
Implementation project components:
• Business review to determine software suitability
• Analysis of business processes
• Document setup (invoices, emails, etc)
• System configuration – US chart of accounts, product setup, common expense product setup, accounting routing, warehouse routing, manufacturing routing
• Email configuration for deliverability (for automated system emails), web address setup
• User training
Steersman on-going services used:
• Business software maintenance
• On-going user training and support services