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Hello,
Emails from the helpdesk are being sent and delivered correctly.
However, only the automatic mails are listed in "Settings > Technical > Email > Email". The ones that are sent when adding messages in a ticket are not listed there.
Is there a reason why it is missing. Is there a way to configure all outgoing mails to be listed there ?
(Note that we are using our own SMTP server)
Thank you in advance for your help.
Hello Kevin,
For this you need to enable the debug mode.
Go to Setting --> Technical --> Email Template --> Open respective email template and change Auto Delete --> False.
Thanks
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