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importproductsimporterrorv17
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Anders Nielsen

Im trying to import a lot of .webp images to my products using an URL, however I keep getting this error:

cannot identify image file  _io.BytesIO object at 0x7fa789b18090


It works fine with jpg and png, however i need them to be .webp format.


I tried converting the images to base64 and importing the strings instead, however as my base64 images are ~200k characters it can't fit in a csv/excel cell. 


Does anyone have a solution for this?

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J.A. Daniel Göppner
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Hi Anders

can you check if you have the right pillow version installed?

try to uninstall it and install it again. Looks from the first view an error occurring from pillow library

I will make another test, debug and come back to you, if the recommendation above, does not solve the problem. (could be that at the end, you have to create a ticket to odoo suppport)

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Emilio San Jose

Hi Daniel, I’m having the same issue in Odoo 18 SaaS, so I guess that’s something that Odoo has to fix on their end?

J.A. Daniel Göppner

Good input, than yes
Please create a ticket to odoo, and submit at best, a video showing the issue in runbot
Thank you for your contribution

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Emilio San Jose
Best Answer

Hi Anders,

Having the same issue in Odoo 18. Were you able to solve it?

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