Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
Our use case if that many customers use a very generalized e-mail address such as info@... or office@... to contact our company, rather than using a specialized one like problems@...or technical-questions@
So when the general customer support team gets a ticket, that actually needs the attention of a more specialized department, we would need to move the ticket across teams.
How is this possible?
A colleague told me that when setting up Helpdesk, you can set up a primary e-mail address for unassigned tickets (e.g. office@...) and then assign the incomming tickets to the relevant helpdesk team
But I don't find where in the settings to enter the general e-mail address. I only see where to add teams and there specialized e-mail addresses. Can anyone help me, please?
Create an account today to enjoy exclusive features and engage with our awesome community!
Registrar-se| Related Posts | Respostes | Vistes | Activitat | |
|---|---|---|---|---|
|
0
de març 25
|
1387 | ||
|
0
d’oct. 24
|
1364 | ||
|
1
de set. 24
|
1516 | ||
|
1
d’ag. 24
|
1615 | ||
|
0
de març 24
|
193 |
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
