跳至內容
選單
此問題已被標幟
1287 瀏覽次數

Hi all,


I am adding a custom field to Helpdesk ticket where i need to update it with a python script.

At the moment in my python script i update the stage on mail received when a ticket is in a certain stage but how can i update my custom field at the same time?


Here is the code with which i update the stage:


if record.res_id:
  existing_ticket = env['helpdesk.ticket'].search([('id','=',record.res_id)])
  closed_stages = [29]
  if "Odoo treats this as a link" in closed_stages:
    existing_ticket.write ({'stage_id': 21})


Thank you

頭像
捨棄
相關帖文 回覆 瀏覽次數 活動
0
3月 25
1248
1
9月 24
1406
1
8月 24
1495
1
7月 24
1391
0
3月 24
193