Odoo Mobile app shows only white screen

Question

Hi! We have problems when using Odoo native mobile app. When logging in, quite often we only get white screen. Odoo works perfectly from PC and even from mobile device browser. But when trying to access it from the app, appr. 70% of access trials end up with white screen. We are using VPN connection to connect to our Odoo database. Access works from the same device from browser, but not from the app. Does anyone know what could be wrong here? We are using Odoo Enterprise version 12. See an example of the white screen on Ipad on https://ibb.co/T8ZpQMt

The white screen seems like loading page which sould disappear quickly, but for some reason it remains there. the same issue happens with any type of connections (great or bad, 3G, WLAN etc..)

Henrietta Hako-Rita · Accepted Answer

We have had the same problems with different kind of devices; android phones (f.e Huawei P30, Samsung) Iphone (Iphone 8 and 7, Ipad Pro 11 Inch). How to attached screenshots here?

Gavin Ramm · Answer

Hi,
We have a weird issue like this that when certain mobile users try and view a survey they'll get a white screen also. They can view the website but when they try and click on the survey link within facebook it loads a white screen. When they click "open in browser" it seems to work..

Lewi S. Kristianto · Answer

accessing database from mobile experience same problem here,
in the on prem server, it showing error for premature
[Thu Feb 09 07:43:01.413737 2023] [proxy_http:error] [pid 1906:tid 140625877886720] (70008)Partial results are valid but processing is incomplete: [client 114.141.91.244:40618] AH01110: error reading response, referer: https://odoo16.visiniaga.co.id/web [1]
[Thu Feb 09 07:45:47.634896 2023] [proxy_http:error] [pid 1906:tid 140623620249344] (70008)Partial results are valid but proces

DAMBI STUART · Answer

I am facing a similar Issue, i am trying to run the Odoo android app on a Point of sale machine with Android version 7.1.2 [1] , Model (rk3288). Our Odoo instance is running on Odoo SH so basically I do not have the option of providing the IP Address of the server. When I open the app, it lets me provide the URL, email and password, once that is done it just shows a blank white screen.

[1] https://7%5C.1%5C.2

Martin Kompas · Answer

Hi, I have the same issue running Odoo on Zebra TC70s. Monday, we were able to login and use the app normally. Since yesterday, the app now only shows a white screen after login. Does not do this on other devices (these other devices run iOS). I have tried the suggested above but that did not work.

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