Customer Care Associate - San Francisco
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.
Apply Now! Recruitment GuidebookUsers of the Product
12,000,000
Company Growth
60% Year over year
Company Maturity
Profitable
We are currently searching for a highly motivated candidate to
join our Customer Success Team in San Francisco!
To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
What we expect
This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA.
The Customer Success Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You’ll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.
Responsibilities
- Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
- Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.
- Handle a volume of administrative customer requests with speed and accuracy.
- Provide clear customer guidance to help maximize their experience of the Odoo product.
- Maintain excellent communication and customer satisfaction throughout all interactions.
- Consistently meet performance metrics related to work ethic and task resolution.
- Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
- Collaborate with internal teams to escalate and resolve more complex cases as necessary.
- Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.
- Distribute educational materials and resources to assist customers with self-service options.
- Actively document and share insights to improve internal workflows and enhance customer experience.
Must Have
- Bachelor’s degree preferred or equivalent combination of education and experience.
- Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
- Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.
- Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.
Nice to Have
- Experience in customer support, account management, or related fields.
- Interest in software products and willingness to learn ERP or SaaS solutions.
- Ability to improve efficiency in resolving repetitive tasks.
What's great about the job?
- Great team of very smart people in a friendly and open culture.
- No silly tools to use, no rigid working hours.
- No waste of time in enterprise processes, real responsibilities and autonomy.
- Expand your knowledge of various business industries.
- Real responsibilities and challenges in a fast evolving company.
What we offer.
- Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
- PTO (Paid-time-off), paid sick days, and paid holidays
- Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals
- $100 towards a work-from-home office setup
- Evolve in a nice working atmosphere with a passionate, growing team!
- Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
- Company-sponsored events for groups of 6+ employees
The estimated annual compensation range for this role is $67,000-$80,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Compensation & Benefits
A full-time position
with an attractive salary package
Sponsored Events
Afterwork events, several team building activities
Trainings
12 days trainings a year and books for career development
Sport Activity
Play any sport with colleagues,
the bill is covered
Eat & Drink
Chef prepared lunches daily, Fruits, Snacks and Coffee provided
Be part of our team!
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
