Missing letter head in rendered PDF

Question

We have just switched to Odoo and Odoo 16 and we have a huge problem when it comes to how Odoo renders the PDF. When looking on the reports in Studio everything looks fine and the letter head is visible on all the reports like Invoice, Order confirmation, delivery noters etc. But when Odoo renders the PDF for printing the letter head is gone from the PDFs and nether logo not our address are visible.
I have looked on the Internet and done everything mentioned like adding a report.url that is poin

Mily Shajan · Accepted Answer

Hi
Make sure that the  *Wkhtmltopdf*  is correctly installed in the system.
check this references for the installation of wkhtmltopdf
https://www.odoo.com/forum/help-1/wkhtmltopdf-how-do-i-install-0-12-5-1-the-one-odoo-needs-on-ubuntu-20-04-177412 [1]

Reports can be printed as PDF files using Odoo. Wkhtmltopdf makes it easier to create PDF reports from HTML data. The Qweb template reports are converted to HTML by the report engine, and the PDF report is produced by Wkhtmltopdf:
sudo wget https:

Lasse Larsson · Answer

HI Bella and Kiran,
Many thanks for you suggestions and I can tell you it was as Bella suspected a faulty version of  Wkhtmltopdf that was the root to the problem. I had installed the default one that came with Ubuntu 22.04 repository and not the one from  Wkhtmltopdf own site. I completely misunderstood the description on the installation description on Odoo and thought the problem only was with Ubuntu 18.04.
After installing the right version from  Wkhtmltopdf website  everything works great a

Kiran K · Answer

Hi  ​ [1] Lasse Larsson [2]  ,
If your letterhead, logo, and address are not showing in the PDFs when printing, you can try adjusting the paper format settings by going to
Settings -> Technical -> Reports -> select the report template
Check and modify the paper format, and then save the changes.

Hope it helps,
Kiran K

[1] https://www.odoo.com/forum/help-1/missing-letter-head-in-rendered-pdf-225794
[2] https://www.odoo.com/forum/help-1/missing-letter-head-in-rendered-pdf-225794

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