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cannot open my settings in my account can someone help me

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Mujeeb Omerkhil


Odoo Client Error

UncaughtPromiseError > OwlError

Uncaught Promise > An error occured in the owl lifecycle (see this Error's "cause" property)

Occured on pbrbuildingsupplies.odoo.com on 2024-12-09 01:03:22 GMT

OwlError: An error occured in the owl lifecycle (see this Error's "cause" property)
    Error: An error occured in the owl lifecycle (see this Error's "cause" property)
        at handleError (https://pbrbuildingsupplies.odoo.com/web/assets/ff3331b/web.assets_web_dark.min.js:952:101)
        at App.handleError (https://pbrbuildingsupplies.odoo.com/web/assets/ff3331b/web.assets_web_dark.min.js:1594:29)
        at ComponentNode.initiateRender (https://pbrbuildingsupplies.odoo.com/web/assets/ff3331b/web.assets_web_dark.min.js:1043:19)

Caused by: Error: "res.config.settings"."pos_epson_printer_ip" field is undefined.
    at Field.parseFieldNode (https://pbrbuildingsupplies.odoo.com/web/assets/ff3331b/web.assets_web_dark.min.js:7634:330)
    at https://pbrbuildingsupplies.odoo.com/web/assets/ff3331b/web.assets_web_dark.min.js:8547:927
    at visit (https://pbrbuildingsupplies.odoo.com/web/assets/ff3331b/web.assets_web_dark.min.js:4686:51)
    at visitChildren (https://pbrbuildingsupplies.odoo.com/web/assets/ff3331b/web.assets_web_dark.min.js:4685:171)
    at visit (https://pbrbuildingsupplies.odoo.com/web/assets/ff3331b/web.assets_web_dark.min.js:4686:129)
    at visitChildren (https://pbrbuildingsupplies.odoo.com/web/assets/ff3331b/web.assets_web_dark.min.js:4685:171)
    at visit (https://pbrbuildingsupplies.odoo.com/web/assets/ff3331b/web.assets_web_dark.min.js:4686:129)
    at visitChildren (https://pbrbuildingsupplies.odoo.com/web/assets/ff3331b/web.assets_web_dark.min.js:4685:171)
    at visit (https://pbrbuildingsupplies.odoo.com/web/assets/ff3331b/web.assets_web_dark.min.js:4686:129)
    at visitChildren (https://pbrbuildingsupplies.odoo.com/web/assets/ff3331b/web.assets_web_dark.min.js:4685:171)

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Gracious Joseph
Best Answer

The error you’re encountering, OwlError related to the res.config.settings field pos_epson_printer_ip, suggests an issue with either customizations or an incompatible module related to the Point of Sale (POS) configuration.

Here’s how you can resolve it:

Steps to Troubleshoot and Resolve:

1. Check for Missing or Corrupted Modules

  • The field pos_epson_printer_ip appears to be missing or undefined. This might happen if:
    • A module providing this field (likely related to POS Epson Printer integration) is uninstalled or partially installed.
    • The module is outdated or incompatible with your Odoo version.
  • Action:
    • Go to Apps > Updates and check for updates related to POS or Epson Printer modules.
    • If you recently uninstalled any module related to POS, consider reinstalling it to check if the issue resolves.

2. Reset the Settings View

  • Sometimes, cached views or broken settings views cause issues.
  • Action:
    • Log in with an admin account.
    • Navigate to Settings > Technical > User Interface > Views.
    • Search for the res.config.settings view.
    • Locate and reset any customizations related to POS or the pos_epson_printer_ip field.

3. Disable the Epson Printer Integration Temporarily

  • If the error stems from a configuration field for Epson printers, disabling the related module might help.
  • Action:
    • Go to Apps, find the module related to Epson Printer or POS integrations, and disable/uninstall it.
    • If uninstalling resolves the issue, the module might need to be reinstalled or updated.

4. Check the Odoo Log File

  • Review the Odoo server log for detailed information about the error.
  • Look for entries related to pos_epson_printer_ip or res.config.settings.
  • This can help pinpoint whether the issue is from a custom module, a missing dependency, or another cause.

5. Clear Cache and Rebuild Assets

  • Sometimes, the error is due to outdated or corrupted cached assets.
  • Action:
    • Clear browser cache and cookies.
    • If you have access to the server:
      ./odoo-bin --addons-path=addons -c odoo.conf --update=all --stop-after-init
      
      Or, for hosted Odoo:
      • Navigate to Settings > Activate Developer Mode.
      • Click on Regenerate Assets.

6. Update or Debug Custom Modules

  • If you are using custom modules that modify res.config.settings, check for issues in their code.
  • Action:
    • Temporarily disable custom modules one by one to identify the source of the issue.
    • Correct the custom module if it defines the pos_epson_printer_ip field improperly.

7. Raise a Support Ticket

  • If the issue persists and you’re using Odoo Online (SaaS), raise a ticket with Odoo support. Include:
    • The exact steps that reproduce the error.
    • The error message and stack trace provided.
    • Details of any recent updates, changes, or installations.

Summary

This issue is likely related to a broken or missing field in the res.config.settings model, possibly caused by a POS module or Epson Printer integration. Follow the above steps to address the issue. If you need further help debugging a custom module or performing specific actions, let me know!

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